Terms of service
TERMS OF SERVICE
Effective Date: 2 August 2026
Welcome to Elavien. These Terms of Service ("Terms") govern your access to and use of the Elavien website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. About Elavien
Elavien is an online retailer offering beauty and personal care products to customers in South Africa.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
3. Products
We strive to ensure that all product descriptions, images, prices, and availability are accurate.
However:
- Product colours may vary depending on your screen settings.
- Packaging may differ slightly from images displayed.
- We reserve the right to correct any errors or omissions without prior notice.
4. Pricing
All prices are displayed in South African Rand (ZAR).
Unless otherwise stated:
- Prices include VAT where applicable.
- Delivery charges are calculated separately during checkout.
Elavien reserves the right to change prices at any time before an order is confirmed.
5. Orders
Submitting an order does not automatically create a binding contract.
Your order is considered accepted only once:
- Payment has been successfully received; and
- You receive an order confirmation or dispatch notification from Elavien.
We reserve the right to cancel or refuse any order, including where:
- Products are unavailable;
- Pricing errors occur;
- Fraud is suspected;
- Payment cannot be verified.
If payment has already been made, you will receive a full refund.
6. Payment
Payments must be made using the payment methods available on our website.
All payment information is securely processed through trusted third-party payment providers.
Elavien does not store your complete payment card details.
7. Shipping & Delivery
Delivery times displayed on our website are estimates only.
Delays may occur due to:
- Courier delays
- Weather conditions
- Public holidays
- Events beyond our reasonable control
Ownership and risk pass to the customer once the order has been delivered to the supplied delivery address.
8. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase.
Nothing in this policy limits your rights under the Consumer Protection Act.
9. Promotions & Discount Codes
Promotions and discount codes:
- Cannot be exchanged for cash.
- May expire without notice.
- May not be combined unless specifically stated.
- May only be used once unless otherwise indicated.
Elavien reserves the right to withdraw promotional offers at any time.
10. Intellectual Property
All website content, including but not limited to:
- Logos
- Brand names
- Product descriptions
- Graphics
- Images
- Icons
- Website design
- Text
is owned by or licensed to Elavien and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
11. Acceptable Use
You agree not to:
- Use the website unlawfully.
- Attempt to interfere with website security.
- Upload malicious software or viruses.
- Access accounts belonging to others.
- Use automated systems to scrape or copy website content.
- Engage in fraudulent activity.
We reserve the right to suspend or terminate access where misuse is detected.
12. Limitation of Liability
To the fullest extent permitted by South African law, Elavien shall not be liable for:
- Indirect or consequential damages;
- Loss of profits;
- Loss of data;
- Business interruption;
- Delays caused by third parties;
- Events beyond our reasonable control.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
13. Privacy
Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA).
By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
14. Third-Party Services
Our website may contain links to third-party websites or services.
Elavien is not responsible for:
- Their content;
- Their privacy practices;
- Their products or services.
Use of third-party websites is at your own risk.
15. Website Availability
While we aim to keep our website available at all times, we cannot guarantee uninterrupted access.
We may suspend or restrict access for:
- Maintenance;
- Security updates;
- Technical issues;
- System upgrades.
16. Force Majeure
Elavien shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, power outages, internet failures, pandemics, governmental actions, or courier disruptions.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
18. Changes to These Terms
Elavien reserves the right to amend these Terms at any time.
Any updates will be published on this page together with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
19. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Elavien Customer Support
Email: support@elavien.co.za (replace with your actual support email)
Website: www.elavien.co.za (replace if different)
Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)
Last Updated: 2 August 2026
By using the Elavien website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Nothing in these Terms limits or excludes any rights afforded to consumers under applicable South African law.