Contact Us

We're here to help! Whether you have a question about an order, our products, shipping, returns, or anything else, our friendly support team is ready to assist.

Customer Support

Email: Elaviensupport@gmail.com

Website: www.elavien.store 

Business Hours:

• Monday – Friday: 08:00 – 17:00 (SAST)
• Saturday: 09:00 – 13:00 (SAST)
• Sunday & Public Holidays: Closed

Order Support

For assistance with an existing order, please include:

• Your full name
• Order number
• Email address used for the purchase
• A brief description of your enquiry

This helps us assist you as quickly as possible.

Response Times

We aim to respond to all enquiries within 1–2 business days. During promotional periods or public holidays, response times may be slightly longer.

Business Information

Business Name: Elavien

Country of Operation: South Africa

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Need Help?

Our team is committed to providing exceptional customer service and ensuring you have the best possible shopping experience with Elavien. We look forward to assisting you!