Shipping policy

SHIPPING POLICY

Effective Date: 2 August 2026

At Elavien, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders within South Africa.

1. Delivery Areas

Elavien currently delivers to addresses within South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing

Orders are processed during our business hours:

Monday – Friday
08:00 – 17:00 (SAST)

Orders placed:

  • Before our daily cut-off time may be processed on the same business day.
  • After business hours, on weekends, or on public holidays will be processed on the next business day.

Please note that processing times are separate from delivery times.

3. Delivery Timeframes

Estimated delivery times are:

  • Major Cities: 2–5 business days
  • Regional Areas: 3–7 business days
  • Remote Locations: 5–10 business days

These are estimated delivery times only and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery location
  • Parcel size and weight
  • Courier rates

Any applicable shipping fees will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number (where available)
  • Courier information
  • Tracking instructions

Please allow up to 24 hours for tracking information to become active.

6. Delivery Partners

Elavien works with reputable courier companies to ensure reliable delivery throughout South Africa.

Courier services may vary depending on your location.

7. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Public holidays
  • High order volumes
  • Courier delays
  • Industrial action
  • Load shedding or infrastructure disruptions
  • Natural disasters

Elavien cannot be held liable for delays caused by third-party courier services or events beyond our control.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an incorrect or incomplete address is supplied:

  • Delivery may be delayed.
  • Additional courier charges may apply.
  • Elavien cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Please contact us immediately if you notice an error in your delivery details after placing your order.

9. Failed Delivery Attempts

If a courier is unable to deliver your order because:

  • No one is available to receive the parcel;
  • The delivery address is inaccessible; or
  • Incorrect information was provided,

the courier may attempt redelivery or return the parcel to us.

Any additional delivery costs resulting from failed delivery attempts may be the responsibility of the customer.

10. Damaged or Missing Items

If your parcel arrives damaged or appears to have been tampered with:

  • Note the damage with the courier where possible.
  • Take clear photographs of the parcel and products.
  • Contact Elavien within 48 hours of delivery.

If any items are missing from your order, please notify us within 48 hours of receiving your parcel.

We will investigate and resolve the issue as quickly as possible.

11. Risk and Ownership

Ownership of the products passes to you once full payment has been received.

The risk of loss or damage passes to you upon delivery of the order to the delivery address provided during checkout.

12. Delivery Address Changes

If your order has not yet been dispatched, we may be able to update your delivery address.

Once an order has been shipped, address changes may no longer be possible.

Please contact our customer support team as soon as possible if you need to amend your delivery details.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Elavien Customer Support

Email: support@elavien.co.za (replace with your actual support email)

Website: www.elavien.co.za (replace if different)

Business Hours:
Monday – Friday
08:00 – 17:00 (SAST)

Last Updated: 2 August 2026

By placing an order with Elavien, you acknowledge that you have read and understood this Shipping Policy. This policy is subject to applicable South African laws, including the Consumer Protection Act, 2008, and does not limit any statutory rights afforded to consumers.